Frequently Asked Questions

What do I need to do before you clean? A light vacuuming will help assist in a deeper clean.

How long will it take to clean my house? That really depends on what portions of your house you would like cleaned and how soiled the carpets are. A general example would be a whole house of 3 average sized bedrooms, living room, dining room and hall – approximately 1000 SF of carpet – 3-3.5 hrs

Do I need to be there? That is 100% your personal preference. We have clients who like to meet and visit with Mike and others who have very busy schedules who will make arrangements for entry without their being present. Either way the safety and care of your home is important to us and we treat it as such.

Do I need to turn on the heat? No, not generally. Most people like their cleanings in spring or summer when temperatures are warmer. If cleaning during colder months 68-70 degrees F is optimal temperature for drying which is close to what most homes usually keep the heat at. Ventilation is recommended for faster dry times but not necessary.

What is the dry time? Between 4 and 6 hours on average.

Do I need to move my furniture? We will move small furniture upon request as long as they are small items such as chairs, end tables, plants that are less than 30 lbs. Please remove anything that could fall and break from the items you want moved. Sorry, but we are not able to move couches or beds.

How do I know if my carpet needs re-stretching? You will see buckles or ripples in your carpet. Or sometimes you will notice a general looseness to it when vacuuming. Most common are ripples in high traffic areas such as entryways, hallways and family rooms.

Can my carpets be cleaned and re-stretched/and or repaired in one visit? Absolutely! Just give us a call and we can discuss in detail your needs and accommodate accordingly.